Return Policy

Returning Items:

At Zoe Fountain, our commitment and your guarantee is high quality products and excellent customer service. Zoe Fountain cares about your complete satisfaction with our products. We offer a 30 day money back guarantee on all items. Please contact customer service at info@zoefountain.com  or 1-866-341-9154 to request a merchandise return label.  Please return package within 7 days upon receiving the merchandise return label. Please return with original packaging and receipts.  All returns will be refunded to the credit card that was used to process the order.  Please allow 10 working days for processing the returns, and the return amount will post to your account immediately depending on your financial institution’s processing rules.

Items that cannot be returned for a refund:

Partially used or used items cannot be returned. Certain specialty items and items on clearance are final sale. These items are identified as such on their product information pages. When you receive your order, please check to make sure items are not defective.  Zoe Fountain will credit or exchange unused, defective items in their original packaging if they are returned within 30 days. Items returned without original packaging or after 30 days will be refunded with store credit. If you believe your returns request should be assessed beyond the 30 days (i.e. for damages, defects, etc.), please contact customer care for further assistance. We strive to provide top quality customer care to you so please contact us immediately if there is a problem with your order. Click here to send us an email with information about your purchase, including your order number, the name of the products, and whether you prefer a refund a replacement or a store credit.  A Customer Service Associate will respond to you as quickly as possible. Please do not discard any items unless you have been directed to do so by a Customer Service Associate.

Special Offers & Promotions

If you choose to return part of an order, you may no longer qualify for all special offers associated with your purchase. For example, if you received a free gift with purchase you may be required to return the gift in order to receive full credit for your return.

Return Shipping and Processing

Please carefully pack the products in the original box your order arrived in. Padded envelopes may not be an effective way to protect your return shipment, as items may be crushed during transit. Please pack your return shipment securely so that the items are not damaged in transit.

We will provide free return shipping for all items within the 30 day window.  Once we receive your return, we will issue a credit or refund within 10 working days and send you an e-mail confirmation. Please bear in mind that it can take several days for the transaction to appear on your account, depending on your financial institution.